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Visit the Rewarding Work Job Board and see specific job openings posted by consumers who are looking for PCAs and Direct Care Workers like you!

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Who to call when issues arise between employers and workers


The relationship between PCA employer and worker usually is very rewarding for both parties.  Occasionally, either side may experience an incident that needs to be resolved.

There are numerous agencies in Massachusetts that handle complaints or issues that may arise between the PCA employer and worker. Following is a list of contacts, including website links and phone numbers.


General Work-related concerns
1199SEIU, the PCA Union; 877-409-7227 

Wage Issues
Fair Labor Hotline (wage and hour complaint): 617-727-3465
Fiscal Intermediary
MassHealth: 800-841-2900
1199SEIU, the PCA Union: 877-409-7227

Discrimination, sexual harassment (must be 6 or more employees)
Mass Commission Against Discrimination: 617-994-6000

Work related injury
Worker’s Compensation: 617-488-6552


Communication, work responsibilities
Employer's Personal Care Management (PCM) agency

Financial, physical or verbal abuse
Disabled Persons Protection Commission (DPPC): 617-727-6465
Elder Abuse Hotline: 800-922-2275
Local Police Department

Fraud-Either Consumers or PCAs
Local Police Department
Local District Attorney's Office
MA Attorney General's Office
Bureau of Special Investigations (Medicaid fraud): 617-727-6771
MassHealth Fraud Hotline: 877-437-2830
PCM Agency

Click here for helpful resources for PCA users

Click here to read the PCA Consumer Handbook

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